Who to Contact

We welcome any comments or suggestions you may have on improving our service. Passengers having any complaint about the standard of service are requested, in the first instance, to contact the ferry terminal at Strangford (Tel: (028) 4488 1637 email:roads.strangfordferry.feedback@drdni.gov.uk)

or write to:

The Department undertakes to investigate complaints thoroughly and it would be helpful if as much detail as possible regarding date and time of travel and circumstances is given. Written complaints will receive a written response within 15 working days. A reply will not normally be issued to an oral complaint. If it is considered that complaints have not been dealt with in a satisfactory manner, representations may be made to:

The General Consumer Council for N.I.

Elizabeth House
116 Hollywood Road
BELFAST
BT4 1NY

You may also e-mail your comments on the Strangford Ferry operation directly to Roads Service staff. Please note that if you would like to receive a written letter response you will need to give us your name and postal address.