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Mark of Excellence

Standard of Service Charter

Standard of Service

We aim to provide safe, reliable, clean and effective service, which meets the following standards:

  • Vehicle ferry available for 97% of plaaned crossings
  • Shelters, cabins, decks and toilets are to be kept clean and tidy.
  • Complaints thoroughly and promptly addressed.
  • Loading and disembarkation supervised by crew for maximum customer safety.
  • Performance results will be published on the internet.

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Strangford Lough Ferry Service Update:

TICKET OFFICE AT 7 DOWNPATRICK ROAD UNTIL FURTHER NOTICE