Standard of Service
We aim to provide safe, reliable, clean and effective service, which meets the following standards:
- 99.5 percent reliability (number of scheduled crossings made throughout the year).
- Service disruption due to breakdown – one hour maximum.
- Where neither vehicle ferry is available, a passenger service will be provided.
- Shelters, cabins, decks and toilets are to be kept clean and tidy.
- Complaints thoroughly and promptly addressed.
- Loading and disembarkation supervised by crew for maximum customer safety.
- Performance results will be published on the internet.
